Introduction
Products that come with BSiri are the wooden games and puzzles made from Thailand. And we are a guarantee of the experience shipping aboard with international logistics both seaway and airway for several years.
Please contact us at info@bsiri.biz for more warranty product info.
Warranty 30-Day Money Back for Any Reason
Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in BSiri warehouse for inspection, the refund process will begin.
Returns must include all accessories
- Items must include original packaging
- For non-quality related warranty claims, the buyer is responsible for shipping costs
- For non-quality related warranty claims, BSiri refunds the cost of the product itself
- Returns may be rejected if items do not meet the above requirements
Refund requests for the 30-day money-back guarantee to expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window.
Satisfaction Guaranteed
BSiri’s satisfaction guaranteed on all orders within 90 days. Please contact us if you found any damage with photo proof, we prefer exchanging product one by one for you.
Warranty for Claims and Returns
All quality-related defects on items sold directly by BSiri. For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise, a new item will be sent.
Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.
Process:Buyer must provide sufficient proof of purchase
- BSiri must document what happens when buyers troubleshoot the product
- The defective item’s serial number/ receipt and/or visible proof depicting the defect are required
- It may be necessary to return an item for quality inspection
Valid proof of purchase:
- Item’s serial number and quantity
- Have the original receipt
- Photo proof
Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).
Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer.
Shipping costs must be covered by buyer in the following situations:
- Returning products for any reason other than a proven defect
- Warranty claims on items taken outside the original country of purchase
- Buyer’s accidental returns
- Returning personal items
- Returning items claimed to have defects but found by BSiri quality control to be in working condition
- Returning defective items in international shipping
- Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
Not Covered Under Warranty:
- Products without sufficient proof of purchase
- Lost or stolen products
- Items that have expired their warranty period
- Non-quality-related issues (after 30 days of purchase)
- Free products
- Repairs through 3rd parties
- Damage from outside sources
- Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
- Purchases from unauthorized resellers
BSiri is not liable for:
- Loss of data incurred from the use of our products
- Returning personal items sent to BSiri
When returning items with a prepaid shipping label provided by BSiri, BSiri takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, the buyer assumes responsibility for any damage or loss incurred in transit. BSiri does not provide refunds for items damaged in transit for non-quality related warranty claims.